Shipping Policy
In this Policy, we detail the delivery methods, delivery periods and associated shipping costs for orders placed on this website. Please note that this policy does not establish legally enforceable rights and obligations. Instead, it outlines our standard procedures for product delivery.
Please contact our staff for help firstly when you encounter logistics and shipping problems. Email: service@lankeleisi.com
Pre-sale products and shipping times
For pre-sale products, please be aware that the estimated shipping time provided may be subject to delays due to unpredictable logistics issues. These delays may result in a later shipping date than initially anticipated.
Shipping Orders
We usually process your order within 3 business days. Any important messages regarding your order will be communicated to you by email.
Free shipping
Enjoy free shipping on all orders from Lankeleisi Store. We strive to ship products from our local warehouses, which guarantees both free shipping and tax-free shipping.
delivery time
EU Mail:
E-Bike: DPD / UPS (delivery time is 3-7 working days)
Other accessories or batteries: YunExpress / DHL / UPS (usually shipped from China warehouse, delivery time 15-20 days)
Shipping addresses
It is of the utmost importance that you provide us with a complete and accurate shipping address. Once your shipment is prepared or orders are shipped, address changes are no longer possible. If a package is returned to us due to an incomplete or incorrect address, we will contact you immediately to correct the address. Please be aware that reshipping your package may incur additional shipping charges. Additionally, it is recommended that you provide a daytime phone number with each order. In some cases, packages may be returned to Lankeleisi as undeliverable. When the carrier returns an undeliverable package to Lankeleisi, please contact Lankeleisi customer service to arrange reshipment.
Delivery tracking
Delivery tracking is available for all orders of our products. To track your delivery, simply enter your order number (provided in your order confirmation email) on our delivery service provider's website: https://www.17track.net/ .
Acknowledgment of receipt and signature
For all deliveries, a personal signature is required at the delivery address. Our delivery service provider will inform you in advance of any delivery requiring a signature.
Additional delivery attempts
If a first delivery attempt fails, our delivery service provider will make at least one further attempt to deliver the products in your order.
Product collection
If your products are not delivered despite multiple delivery attempts, the delivery service provider will leave a card at your address with instructions on how to collect your products, as well as a time frame for collection.
Questions about delivery
If you experience any problems with a delivery, please contact us using the contact details provided on our website or those provided to you. Where our delivery service provider is unable to deliver your products, the failure is due to your error and you fail to collect your products within the specified time, we may consider arranging a redelivery. However, please note that we reserve the right to charge you for the actual costs of the redelivery, even if the original delivery was free of charge. Below is a list of indicative situations where a delivery failure may be your responsibility:
(a) Providing an incorrect or incomplete address or telephone number for delivery;
(b) Providing an incorrect shipping address;
(c) The delivery address is not reasonably accessible;
(d) The delivery address is not securely accessible;
(e) If personal receipt is not required, there is no secure way to leave the products at the delivery address and no one is available to receive the delivery;
(f) If personal receipt is required, there is no one at the delivery address to accept delivery and provide a signature.