In this policy, we provide detailed information regarding delivery methods, delivery times and associated shipping costs for orders placed on our website. Please note that this policy does not establish any legally enforceable rights and obligations. Instead, it describes our standard procedures for the delivery of products.

 

Please contact our staff for help firstly when you encounter logistics and shipping problems.

Email: service@lankeleisi.com

Pre-sale products and shipping times

For pre-sale products, please note that the estimated shipping time may be subject to delays due to unforeseeable logistical issues. These delays may result in a later shipping date than originally expected.

Shipping Orders

We usually process your order within 3 business days. Any important messages related to your order will be communicated to you by email.

Free shipping

Enjoy free shipping on all orders from Lankeleisi Store. We aim to ship products from our local warehouses, ensuring both free shipping and duty-free benefits.

delivery time

European Mail:
E-Bike: DPD / UPS (delivery takes 3-7 working days)
Other accessories or battery: YunExpress / DHL / UPS (usually shipped from China warehouse, takes 25-30 days for delivery)

Shipping addresses

It is of the utmost importance that you provide us with a complete and accurate shipping address. Once your shipment has been prepared or orders have been shipped, address changes are no longer possible. In cases where a package is returned to us due to an incomplete or incorrect address, we will contact you immediately for an address correction. Please note that reshipping your package may incur additional shipping charges. Additionally, it is recommended to provide a daytime telephone number with each order. In some cases, packages may be returned to Lankeleisi as undeliverable. When the carrier returns an undeliverable package to Lankeleisi, please contact Lankeleisi customer service to arrange reshipment.

Delivery tracking

Delivery tracking is available for all orders of our products. To track your delivery, simply enter your order number (provided in your order confirmation email) on our delivery service provider's website here: https://www.17track.net/ . 

Reception and signature

For all deliveries, a personal signature is required at the delivery address. Our delivery provider will notify you in advance of any delivery requiring a signature.

Additional delivery attempts

If a first delivery attempt fails, our delivery service provider will make at least one additional attempt to deliver the products in your order.

Product collection

If your products are not delivered despite several delivery attempts, the delivery service provider will leave a delivery notice at your address indicating the terms of collection of your products, as well as a collection deadline.

Delivery problems

If you have any problems with a delivery, please contact us using the contact details provided on our website or by any other means notified to you. In situations where our delivery service provider is unable to deliver your products, and the failure is due to your error, and you do not collect your products within the specified time, we may consider arranging a redelivery. Please note, however, that we reserve the right to charge you for the actual costs of redelivery, even if the original delivery was free. A list of indicative situations where a delivery failure may be your responsibility is set out below:

(a) Providing an incorrect or incomplete address/telephone number for delivery;
(b) Providing an incorrect shipping address;
(c) The delivery address is not reasonably accessible;
(d) The delivery address is not securely accessible;
(e) If personal receipt is not required, there is no secure way to leave the Products at the delivery address and no one is available to accept delivery;
(f) If in-person receipt is required, no one is available at the delivery address to accept delivery and provide a signature.