guarantee

1. How to request a warranty

LANKELEISI warranty claims can be fulfilled by sending a letter (please provide us with your order number), which is required to replace the warranty parts. This is done through the contact page of our website and requires your order number. Support tickets allow direct contact with our certified mechanics via email. After submitting a ticket, you will receive a response within 48 hours. As part of the warranty process, you may be required to perform tests and send images to a mechanic so that they can diagnose the problem and provide the best solution. An example of this would be testing a battery with a voltmeter and submitting a photo of the result via email. LANKELEISI will assess your case and guide you through the tests we may need.

A) What will we do?

If any component is found to be defective or damaged through no user error, we will issue you a replacement part. We will replace any parts found to be damaged during shipping. We may also authorize reimbursement for repairs at local bike shops up to $200 if determined by a LANKELEISI mechanic. Any unauthorized repairs or modifications are not covered under warranty. Any unauthorized modifications to the bike will also void the warranty.

B) What will we not do?

LANKELEISI will not replace any part without first seeing a photo or video of the damaged part. We will not provide warranty service to owners of a second vehicle. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the repair. If the owner uses their own shipping service, LANKELEISI will not be responsible for any damage that may occur during shipping. For more information, please see our return policy. We will not provide warranty service to owners who did not purchase from LANKELEISI.FR or an authorized dealer.

2. Warranty conditions

Our mechanics are directly responsible for warranty information. They will be more than happy to work with you under the terms listed below.
This warranty applies only to the original owner of LANKELEISI. This warranty is limited to a one-time replacement of defective parts at LANKELEISI's sole discretion. This warranty does not cover damage caused by failure to follow the instructions in the owner's manual, acts of God, accidents, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, wear and tear, installation of parts or accessories not originally designed or compatible with the incompatible bicycles sold, operator error, water damage, extreme riding, stunts or improper subsequent maintenance. A complete replacement bicycle will only be issued in extreme cases. In this case, the original bicycle must be sent to the LANKELEISI factory for inspection/repair before sending the new bicycle. If it can be repaired, it is not always possible to send a new bicycle.
This warranty does not cover accessories, consumables or normal wear parts. LANKELEISI IS NOT RESPONSIBLE FOR ANY DAMAGE, DEFECT OR LOSS RESULTING FROM UNAUTHORIZED MAINTENANCE OR USE OF UNAUTHORIZED COMPONENTS. Shipping damage must be reported to LANKELEISI via a support ticket. These can be completed on our support pages. IN NO EVENT WILL LANKELEISI BE LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE OR PRODUCT LIABILITY IN CONNECTION WITH ITS PRODUCTS, INCLUDING BUT NOT LIMITED TO THE FOLLOWING: PERSONAL INJURY, PROPERTY DAMAGE OR ECONOMIC LOSS.
For situations where the warranty policy may not apply, LANKELEISI may charge a minimum service fee and replacement parts fee. All exchanges are limited to one per item. Any separate shipping charges for warranty purposes must be prepaid and insured by the customer. LANKELEISI is not responsible for lost incoming packages. LANKELEISI may void the warranty if applicable. LANKELEISI reserves the right to update and change its warranty at any time. Notice of such changes may or may not be provided.
Every electric bicycle purchased on LANKELEISI.FR and at authorized retail outlets is covered by our limited manufacturer warranty against defects in materials or workmanship to the original owner, including the following individual components:

A) 1 year limited warranty

1. One-year warranty period: This warranty policy is effective from the date of purchase and is valid for one year (e.g. controllers, forks, stems, seat posts, cranks, rear racks, gear shifting systems, etc.). During this period, the company will provide warranty coverage for the components of electric bicycles.
2. Exclusions: This warranty does not cover problems resulting from accidents, misuse, unauthorized repairs, modifications or self-installations.

B) 2-year limited warranty

1. Two-year warranty period: This warranty policy is effective from the date of purchase and remains valid for a period of two years. During this period, the company provides warranty coverage for the batteries and motors of the electric bikes.
2. Exclusions: This warranty does not cover problems resulting from accidents, misuse, unauthorized repairs, modifications or self-installations.

C) 3-year limited warranty

1. Three-year warranty period: three years from the date of purchase. During this period, the company will guarantee the frame part of the electric bicycle.
2. Coverage: This warranty policy covers manufacturing defects and material issues of the frame only. Any part due to accident, abuse, abnormal use, unauthorized repair, modification or self-installation is not covered under warranty.

D) No warranty

Please note that equipment and accessories are not covered by this warranty policy, but are included in our return policy.

E) Items to wear

Items worn due to normal use are not covered under warranty. These items include, but are not limited to: chains, rims, spokes, brake pads, tubes, tires, rotors, grips, and seats. Maintenance and replacement of these parts is the responsibility of the bicycle owner.

3. Complaints

All claims under this warranty must be made through LANKELEISI. Proof of purchase is required for any warranty claim. Before making a warranty claim, we recommend that you contact our customer service as there may be a simple solution to your problem. Valid warranty claims will be processed by LANKELEISI within one year of the first purchase. Warranty claims can be submitted via a support ticket on our support page.

A) Claims for damages related to transport

Inspect your product immediately for damage. Shipping damage claims are extremely time sensitive. We will not accept any shipping damage claims within 14 days of receipt of the product. Before you and the driver sign for shipment, please note any damage to your product on the bill of lading. Take photos of any damage found and date the photos if possible. Keep all packaging and documentation until the inspection process is complete. Report damage claims via a support ticket on our support page within 14 days of delivery to LANKELEISI.

B) Credit Card Chargeback

If a credit card chargeback of any amount is issued against an order for any reason, and the customer still possesses the product from said order, the warranty will be suspended until the chargeback is resolved.

4. Exchange of parts

In the event that a replacement part must be sent during the warranty period, LANKELEISI may request that the defective part be returned to our factory, at LANKELEISI's discretion. The defective part must arrive at LANKELEISI's factory before a replacement part can be shipped. As authorized by LANKELEISI, LANKELEISI will provide a prepaid return label to return and replace the defective part. If a prepaid return label is issued to a customer, prompt return (within 10 days) of the defective part is required, unless previously discussed with LANKELEISI.
Upon receipt of defective/returned parts, they will be inspected for shipping damage. LANKELEISI reserves the right to require payment if parts are damaged beyond the limits of part testing. Failure to comply with the conditions listed in this section may result in denial of service, voiding of warranty and/or permanent cancellation of the order.

5. Disclaimer

Riding any type of bicycle carries inherent risks that cannot be predicted or avoided. These hazards can result in serious accidents, injuries, or even death. It is the rider's responsibility to be aware, educated, and prepared to ride safely.
LANKELEISI strongly recommends that all customers have their bicycles inspected and tested by a certified bicycle mechanic before their first ride. A thorough inspection of each component of your bicycle will help ensure that the bicycle is safe to ride. LANKELEISI DOES NOT GUARANTEE that the brakes, shifters, motor, stem, rims, spokes, derailleurs, forks or any other component of the bicycle will arrive properly secured and adjusted.
Before each ride, carefully inspect the bike to ensure that all components are properly adjusted and secure.
LANKELEISI WILL NOT BE LIABLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM MISUSE, NEGLIGENCE OR ASSEMBLY OF ITS BICYCLES. This includes, but is not limited to, personal injury, property damage, economic loss, serious accidents or death.

6. Disclaimer on bicycle performance

The maximum speed and range listed for each bike are estimates and are not a guarantee of expected performance. Many factors can affect a bike's performance, including: PAS rating, rider weight, cargo weight, terrain type, gradient, pedal use, wind conditions, temperature, and tire pressure. In different conditions, different ranges and maximum speeds can be obtained from the estimates we have listed.

7. Customer relations

Customer satisfaction is one of LANKELEISI's top priorities. We work very hard to ensure that all our customers are satisfied with their purchases. Circumstances may arise in which a mutually acceptable solution cannot be found.
We understand that when you contact one of our customer service representatives or a mechanic (via a support ticket), something went wrong and a solution was needed. We will work with you to ensure the issue is resolved as soon as possible. Given our desire to help you, we need your assistance, cooperation, and patience to resolve the issue. We strive to provide a respectful and friendly customer service experience and expect the same kindness and respect in return.
Rude, vulgar or threatening language directed at our employees or customer service representatives will not be tolerated. A warning will be issued if this unfortunate situation should occur. If rude, vulgar or threatening behavior persists, LANKELEISI reserves the right to refuse service, void the warranty, refund and/or cancel the order permanently. We sincerely wish to avoid such relationships if possible.
Last updated: September 2023