guarantee

1. How to request a guarantee

LANKELEISI warranty claims can be processed by sending a letter (please provide your order number), which is required to replace warranty parts. This is done via the contact page of our website and requires your order number. Support tickets allow direct contact with our certified mechanics via email. After submitting a ticket, you will receive a response within 48 hours. As part of the warranty process, you may be required to perform tests and send images to a mechanic so they can diagnose the problem and provide the best solution. An example of this would be testing a battery with a voltmeter and submitting a photo of the results via email. LANKELEISI will assess your case and guide you through the tests we may require.

A) What will we do?

If a component is found to be defective or damaged through no user error, we will issue you a replacement part. We will replace any parts found to be damaged during shipping. We may also authorize reimbursement for repairs at local bike shops up to $200 if determined by a LANKELEISI mechanic. Any unauthorized repairs or modifications are not covered by the warranty. Any unauthorized modification to the bicycle will also void the warranty.

B) What will we not do?

LANKELEISI will not replace any part without first seeing a photo or video of the damaged part. We will not provide warranty service to owners of a second vehicle. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed upon prior to the repair. If the owner uses their own shipping service, LANKELEISI will not be responsible for any damage that may occur during shipping. For more information, please see our return policy. We will not provide warranty service to owners who did not purchase from LANKELEISI.FR or an authorized dealer.

2. Warranty conditions

Our mechanics are directly responsible for warranty information. They will be more than happy to work with you according to the conditions listed below.
This warranty applies only to the original owner of LANKELEISI. This warranty is limited to a one-time replacement of defective parts at LANKELEISI's sole discretion. This warranty does not cover damage caused by failure to follow the instructions in the owner's manual, acts of God, accidents, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, wear and tear, installation of parts or accessories not originally designed or compatible with incompatible bicycles sold, operator error, water damage, extreme riding, stunts, or subsequent improper maintenance. A complete replacement bicycle will only be issued in extreme cases. In this case, the original bicycle must be sent to the LANKELEISI factory for inspection/repair before sending the new bicycle. If it can be repaired, it is not always possible to send a new bicycle.
This warranty does not cover accessories, consumables, or normal wear and tear parts. LANKELEISI IS NOT RESPONSIBLE FOR ANY DAMAGE, DEFECT, OR LOSS RESULTING FROM UNAUTHORIZED SERVICE OR THE USE OF UNAUTHORIZED COMPONENTS. Shipping damage must be reported to LANKELEISI via a support ticket. These can be completed on our support pages. IN NO EVENT SHALL LANKELEISI BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, IN CONNECTION WITH ITS PRODUCTS, INCLUDING BUT NOT LIMITED TO THE FOLLOWING: PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSS.
For situations where the warranty policy may not apply, LANKELEISI may charge a minimum service fee and a replacement parts fee. All exchanges are limited to one per item. All separate shipping charges for warranty purposes must be prepaid and insured by the customer. LANKELEISI is not responsible for lost incoming packages. LANKELEISI may void the warranty if applicable. LANKELEISI reserves the right to update and change its warranty at any time. Notice of these changes may or may not be provided.
Every electric bike purchased from LANKELEISI.FR and authorized retailers is covered by our limited manufacturer's warranty against defects in materials or workmanship to the original owner, including the following individual components:

A) 1 year limited warranty

1. One-year warranty period: This warranty begins on the date of purchase and is valid for one year. The following components are covered in particular in the event of manufacturing or material defects: hydraulic brakes, front fork, rear shock absorber, on-board computer, pedal assistance sensor, battery charger, stem, handlebar, headset, seat post, bottom bracket, cranks, rear rack, as well as gear shifting systems, etc.
2. This warranty does not cover: Damage resulting from accidents, improper use, unauthorized repairs, modifications or installations by the user. Normal wear and tear of the e-bike parts, which is not included in the terms of the warranty.

B) 2-year limited warranty

1. Two-year warranty period: This warranty policy is effective from the date of purchase and remains valid for a period of two years. During this period, the company offers warranty coverage for the batteries and motors of electric bikes.
2. Exclusions: This warranty does not cover problems resulting from accidents, misuse, unauthorized repairs, modifications or self-installations.

C) 3-year limited warranty

1. Three-year warranty period: Three years from the date of purchase. During this period, the company will guarantee the frame part of the electric bike.
2. Coverage: This warranty policy covers only manufacturing defects and material issues with the frame. Any part due to accident, abuse, abnormal use, unauthorized repair, modification, or self-installation is not covered under the warranty.

D) No guarantee

Please note that equipment and accessories are not covered by this warranty policy, but are included in our return policy.

E) Items to wear

Parts subject to normal wear and tear are not covered by the warranty. These parts include, but are not limited to: chain, rims, spokes, brake pads, mineral oil for hydraulic brake systems, inner tubes, tires, brake rotors, handlebars, and saddle. Maintenance and replacement of these components are the responsibility of the bicycle owner.

3. Complaints

All claims under this warranty must be made through LANKELEISI. Proof of purchase is required for any warranty claim. Before making a warranty claim, we recommend contacting our customer service team as there may be a simple solution to your problem. Valid warranty claims will be processed by LANKELEISI within one year of the original purchase. Warranty claims can be submitted via a support ticket on our support page.

A) Claims for damages related to transport

Inspect your product immediately for damage. Shipping damage claims are extremely time-sensitive. We will not accept any shipping damage claims within 14 days of receiving the product. Before you and the driver sign for shipment, please note any damage to your product on the bill of lading. Take photos of any damage noted and date the photos if possible. Retain all packaging and documentation until the inspection process is complete. Report damage claims via a support ticket on our support page within 14 days of delivery to LANKELEISI.

B) Credit Card Chargeback

If a credit card chargeback of any amount is issued against an order for any reason, and the customer still possesses the product from said order, the warranty will be suspended until the chargeback is resolved.

4. Exchange of parts

In the event that a replacement part must be sent during the warranty period, LANKELEISI may request that the defective part be returned to our factory, at LANKELEISI's discretion. The defective part must arrive at the LANKELEISI factory before a replacement part can be shipped. As authorized by LANKELEISI, LANKELEISI will provide a prepaid return label to return and replace the defective part. If a prepaid return label is issued to a customer, prompt return (within 10 days) of the defective part is required, unless previously discussed with LANKELEISI.
Upon receipt of defective/returned parts, they will be inspected for shipping damage. LANKELEISI reserves the right to demand payment if parts are damaged beyond the limits of part testing. Failure to comply with the conditions listed in this section may result in denial of service, voiding of the warranty, and/or permanent cancellation of the order.

5. Disclaimer

Riding any type of bicycle carries inherent risks that cannot be predicted or avoided. These hazards can lead to serious accidents, injuries, or even death. It is the rider's responsibility to be aware, educated, and prepared to ride safely.
LANKELEISI strongly recommends that all customers have their bicycles inspected and tested by a certified bicycle mechanic before their first ride. A thorough inspection of each component of your bicycle will help ensure that the bicycle is safe to ride. LANKELEISI DOES NOT GUARANTEE that brakes, shifters, motor, stem, rims, spokes, derailleurs, forks, or any other bicycle components will arrive properly secured and adjusted.
Before each ride, carefully inspect the bike to ensure that all components are properly adjusted and secure.
LANKELEISI WILL NOT BE LIABLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM MISUSE, NEGLIGENCE, OR ASSEMBLY OF ITS BICYCLES. This includes, but is not limited to, personal injury, property damage, economic loss, serious accidents, or death.

6. Disclaimer on bicycle performance

The top speed and range listed for each bike are estimates and are not a guarantee of expected performance. Many factors can affect a bike's performance, including: PAS rating, rider weight, cargo weight, terrain type, gradient, pedal use, wind conditions, temperature, and tire pressure. In different conditions, different ranges and top speeds can be obtained from the estimates we have listed.

7. Customer relations