If you have any problems with refunds, returns, or exchanges, please contact our staff for assistance first.

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific costs should be based on the express shipping company you choose.
If, for reasons of our own, the goods received are damaged or non-compliant, the consumer is not obliged to bear the shipping costs for this reason.

PRE-ORDER AND ORDER CANCELLATION

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in collecting payment, regardless of the item's expected shipping date.

Product change process:

1. If you want to request a product change due to quality issues, please contact our customer service within 30 days after receiving the product.

2. Our customer service team will guide you through the verification process to determine whether the product actually has quality issues. If the quality issue is confirmed, we will arrange a return label for you and you will not have to pay any additional fees.

3. Once the product is received at our warehouse and inspected, we will replace it and send you the new item. If the replacement is not available, we will offer you a refund.

4. If the product has no quality issues and you still want to change it, please refer to the "Eligibility for Change" conditions mentioned in the Product Change Policy. Make sure the product is unused, free from dust, dirt or odor, in its original packaging and bear the return shipping cost of €300 (shipping cost for returned models: €150, for new models: €150). Contact our customer service within 30 days of receipt for further instructions.

5. After 30 days from the date of receipt, no modification of the product will be accepted under any circumstances.

Product Return Process:

1. If you wish to return a product within the first 30 days of receipt, please contact our customer service to initiate the return process.

2. Make sure the product is unused, free of dust, dirt, or odors, and in its original packaging. You will be responsible for the return shipping costs, which amount to €300.

3. Once we receive the returned product at our warehouse and confirm that it meets the return policy requirements, refunds will be issued via the original payment method used for the purchase.

4. Please note that the return and replacement process involves returning the product to our warehouse for inspection before any further action is taken. If you have any questions or concerns, please do not hesitate to contact our customer service for assistance.

5. Note regarding the return address of the bicycle:
If you packed your bike using our method and all the included accessories have been placed in the box, please contact our customer service to confirm the return address. As this may vary depending on the model, to avoid any loss of your package, please contact us before starting your return process.

🚨 If you return the bike to the address below without contacting us first and this results in the loss of the bike or its accessories, you will be responsible for this. We therefore recommend that you always check your return process with our customer service before shipping.

Email: service@lankeleisi.com

Return address:
Contact: głaz
Address: Rokiciańska 21
Postal code: 05-825
City: Grodzisk Mazowiecki
Phone: +48666125937.
Country: Poland

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Fashionable clothing (hats, etc.)
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
DELAYED OR MISSING REFUNDS
If you haven't received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at service@lankeleisi.com

Refund

1. For any product that you correctly return in accordance with this policy, we will refund the price you paid to us.
2. We will not refund the initial shipping costs associated with the returned product.
3. We will not reimburse you for any costs incurred in returning the product to us.

Inappropriate return

1 If you return a product that breaches this policy and you have no other legal right to a refund or exchange the product:
(a) We will not refund the purchase price or exchange the goods;
(b) We may retain returned products until you pay us. Additional costs we may charge for redelivery of returned products
(C) If we do not receive the additional payment within 30 days, we may dispose of the product by ourselves.

If you need to return your bike, do not return it to the original delivery address. Please contact us first and we will provide you with a return mailing address.