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FAQ (FREQUENTLY ASKED QUESTIONS)
Can I use installment payments?
Of course, you can use installment payments. We currently support installment payments with Klarna. If you have any questions, please feel free to contact us. 📧 service@lankeleisi.com
What payment methods does LANKELEISI accept?
You can pay with a credit card (Mastercard/Visa), PayPal or Klarna.
If your credit card was declined or your payment failed, it may be due to your bank's automated anti-fraud systems or your payment limit. Please ensure you have entered your credit card information correctly or try another payment method.
If the transaction still fails, please contact your bank to ensure there are no holds on the payment. If everything seems in order with your bank, please contact our customer service team at service@lankeleisi.com and we will diagnose the issue.
If you have any payment issues, please contact our customer support team at service@lankeleisi.com.
If your credit card was declined or your payment failed, it may be due to your bank's automated anti-fraud systems or your payment limit. Please ensure you have entered your credit card information correctly or try another payment method.
If the transaction still fails, please contact your bank to ensure there are no holds on the payment. If everything seems in order with your bank, please contact our customer service team at service@lankeleisi.com and we will diagnose the issue.
If you have any payment issues, please contact our customer support team at service@lankeleisi.com.
Why choose a LANKELEISI folding electric bike?
LANKELEISI folding electric bikes offer the perfect combination of performance, compactness, and range. Their foldable design makes them easy to transport in trunks, elevators, or on public transportation, while maintaining the ideal motor power for urban commutes and leisurely excursions.
How long will it take to receive my orders?
The LANKELEISI folding mechanism is designed to be simple and fast: by following the instructions in the manual, you can fold the bike in less than 10 seconds for easy storage or transport.
How much space does a folding bike take up when folded?
The space occupied by a folding electric bike depends on the model and size of the bike. However, the LANKELEISI electric bike is very compact when folded and can easily be stored in a car trunk, apartment, etc. It is the ideal choice for urban commuting and long journeys.
How far can you travel with a folding bike?
It depends on the type of bike, the terrain, and the riding intensity. If you choose a LANKELEISI folding electric bike, its range is generally between 50 and 150 kilometers per charge.
Is a LANKELEISI folding electric bike suitable for long distances?
Yes. LANKELEISI is equipped with a powerful motor and a high-capacity Samsung lithium battery, offering a maximum range of 130 to 150 kilometers. It guarantees comfort, stability, and durability even over long distances, making it the ideal choice for long-distance travel.
How much weight can a folding bike hold?
Load capacity varies depending on the bike model. The total load capacity of the LANKELEISI folding electric bike is 150, 180, and 200 kg respectively. It is suitable for most cyclists, even with bags or equipment.
Is a folding electric bike reliable in the rain?
Yes, all models are IP54 certified, ensuring good resistance to moisture. They also feature ZOOM four-piston hydraulic brakes, ensuring effective braking even in wet conditions. However, it is not recommended to submerge the bike or leave it underwater for extended periods.
How to maintain a folding electric bike?
To ensure the longevity and efficiency of your folding electric bike, regular maintenance is essential. In addition to routine maintenance, it's also important to follow these steps:
1. Careful cleaning after use
Effective maintenance begins with thorough cleaning. After every ride, especially if you've been riding on dirty surfaces or in an urban environment, it's important to remove any dust, mud, or other debris. Use a soft, damp cloth, avoiding direct jets of water, especially near electronic components and bending points.
2. Battery monitoring
The battery is one of the most sensitive components of an electric bike. It's important to check its charge level regularly. It's best to recharge it before it's completely empty to maintain its long-term performance. If it won't be used for a long time, store it in a dry place at room temperature and recharge it periodically to prevent damage.
3. Transmission Maintenance
To ensure smooth pedaling and prevent premature wear of mechanical parts, it is recommended to inspect the chain frequently. If it seems dry or noisy, apply a suitable oil, taking care not to get any on the brakes or rims.
4. Checking the condition of the tires
Proper tire inflation is essential for the safety and efficiency of your bike. Check the pressure indicated on the tire's sidewall and adjust it according to the type of terrain you're riding on. Also, check the tread and sidewalls for cracks or deformation.
By following these simple but effective recommendations, you will guarantee a longer lifespan for your folding electric bike while ensuring your safety and comfort during every ride.
1. Careful cleaning after use
Effective maintenance begins with thorough cleaning. After every ride, especially if you've been riding on dirty surfaces or in an urban environment, it's important to remove any dust, mud, or other debris. Use a soft, damp cloth, avoiding direct jets of water, especially near electronic components and bending points.
2. Battery monitoring
The battery is one of the most sensitive components of an electric bike. It's important to check its charge level regularly. It's best to recharge it before it's completely empty to maintain its long-term performance. If it won't be used for a long time, store it in a dry place at room temperature and recharge it periodically to prevent damage.
3. Transmission Maintenance
To ensure smooth pedaling and prevent premature wear of mechanical parts, it is recommended to inspect the chain frequently. If it seems dry or noisy, apply a suitable oil, taking care not to get any on the brakes or rims.
4. Checking the condition of the tires
Proper tire inflation is essential for the safety and efficiency of your bike. Check the pressure indicated on the tire's sidewall and adjust it according to the type of terrain you're riding on. Also, check the tread and sidewalls for cracks or deformation.
By following these simple but effective recommendations, you will guarantee a longer lifespan for your folding electric bike while ensuring your safety and comfort during every ride.