Urban Commuter Electric Bike

Electric bikes

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FAQ (FREQUENTLY ASKED QUESTIONS)

Can I use installment payments?

Of course, you can use installment payments. We currently support installment payments with Klarna. If you have any questions, please feel free to contact us. 📧 service@lankeleisi.com

What payment methods does LANKELEISI accept?

You can pay with a credit card (Mastercard/Visa), PayPal or Klarna.

If your credit card was declined or your payment failed, it may be due to your bank's automated anti-fraud systems or your payment limit. Please ensure you have entered your credit card information correctly or try another payment method.

If the transaction still fails, please contact your bank to ensure there are no holds on the payment. If everything seems in order with your bank, please contact our customer service team at service@lankeleisi.com and we will diagnose the issue.

If you have any payment issues, please contact our customer support team at service@lankeleisi.com.

What is the average range of an electric bike?

Range depends on many factors, such as the vehicle model, the level of assistance used, the rider's weight, terrain, and weather conditions. The LANKELEISI electric bike can travel between 60 and 150 kilometers on a full charge.

How long does it take to fully charge the battery?

Charging time depends on the battery capacity and the charger used. LANKELEISI bike models typically take between 4 and 6 hours. It is recommended to recharge the battery after every long ride to extend its lifespan.

What is the ideal power for an electric bike?

If you're using your bike for city commuting, a 250W to 1000W motor is more than enough. For off-road use, opt for a 1000W or higher motor, which offers more power and comfort.

Can I use an electric bike in the rain or bad weather?

LANKELEISI models are designed to withstand all harsh weather conditions. However, it is not recommended to immerse the bike in water. After use, be sure to dry the components and store it in a dry place.

Do I need a license or insurance to ride an electric bike?

No, provided that the assisted speed is limited to 25 km/h and the maximum power to 250 W, the LANKELEISI model can be controlled via the dashboard.

How much does an electric bike weigh and can it be easily transported?

The average weight of a LANKELEISI electric bike is between 25 and 40 kg, depending on the model. Folding bikes make transport or storage easier. For heavier models, accessories such as ramps or luggage racks can make transport easier.

How should I maintain my electric bike?

LANKELEISI professionals recommend keeping your battery charged, cleaning your bike regularly, and checking tire pressure and brake function.

How long is the warranty and what should I do if there is a problem?

All LANKELEISI.FR electric bike frames come with a 3-year warranty policy. If you have any questions, please feel free to contact us.