Of course, you can use installment payments. We currently support installment payments with Klarna. If you have any questions, please feel free to contact us. 📧 service@lankeleisi.com

You can pay with a credit card (Mastercard/Visa), PayPal or Klarna.

If your credit card was declined or your payment failed, it may be due to your bank's automated anti-fraud systems or your payment limit. Please ensure you have entered your credit card information correctly or try another payment method.

If the transaction still fails, please contact your bank to ensure there are no holds on the payment. If everything seems in order with your bank, please contact our customer service team at service@lankeleisi.com and we will diagnose the issue.

If you have any payment issues, please contact our customer support team at service@lankeleisi.com.

Free delivery

All products ordered from the LANKELEISI store are eligible for free shipping. We aim to ship products from our local warehouse to ensure free shipping and tax-free benefits.

You can consult our transport policy.

If the e-bike you purchased is not a pre-order e-bike, we will arrange for its shipment as soon as possible after your order is generated. If you have any further questions, please feel free to contact us. 📧 service@lankeleisi.com

If your bike has not yet been shipped and you wish to change your delivery address, you can contact us at the following email address: service@lankeleisi.com.

If you have any further transportation consultation questions, please review our transportation policy.

We tune every new e-bike to ensure it's ready to ride, but it's normal for some parts to loosen a little over time. To ensure years of smooth riding, we recommend having your new bike professionally checked after three months or 1,000 km of riding. Here's what they'll do:


-Tighten and lubricate the chain

-Adjust the brakes

- Align the wheels

-Check the speeds

-Tighten all bolts

-Lubricate the brake and derailleur cables

-Check tire pressure

Screw fixings

- Regularly check the vehicle's screw connections according to the maintenance schedule and tighten any loose screws with a torque wrench.
- Do not ride your bicycle if you notice any loose screws.
- If you do not have the necessary skills or tools, have loose fasteners checked by a professional.

Frame and fork

-Check the frame and rigid fork for cracks, warping, or discoloration.
- In case of cracking, deformation or change of color, contact a professional immediately.
-Do not ride your bicycle if you observe any of these problems.

Saddle

- Check if you can rotate the saddle.
- If so, tighten the seat post clamp to the recommended tightening torques.
- Check if the saddle moves horizontally in the direction of travel or in the opposite direction.
- If it moves, adjust the tightness of the saddle carriage.

Wheels

- Check if the front or rear wheel moves sideways and if the wheel nuts are loose.
- If the nuts are loose, have the fasteners checked by a professional.
- If the quick-release axle moves, adjust it.
- If a wheel has lateral play, have it checked by a professional.
-Check that the distance between the front wheel and the fork or between the rear wheel and the frame is equal on both sides.
- If there is any imbalance, have the front and rear wheels checked by a professional.
- Lift the bike and spin the front or rear wheel. Check if it wobbles sideways or outwards.
- If this is the case, consult a professional.
-Regularly check the front and rear rims for cracks, deformations or changes in color.
- Check that the rim is correctly positioned under the inner tube and the rim strip.
-Do not use the bicycle if the rim is cracked, deformed or discolored.
- If you notice any damage to the rim, material or aluminum, call a professional.
-Lightly pinch the spokes between your thumb and fingers to check their tension.
- If the tension varies or if some spokes are loose, have the spoke tension checked by a professional.

Tires

- Check the tire pressure according to the indications on the tire sidewall.
- Check for cracks or damage caused by foreign bodies.
- Check if the tread is still visible.
- If the tire is cracked, damaged, or the tread depth is too shallow, have it replaced by a professional.

Brakes

- It is essential to know which brake lever controls the front brake and which controls the rear brake, for your safety.
-To check the configuration, operate one brake lever to see if the front or rear brake engages, then do the same with the other lever. Remember this configuration.
- When checking, make sure you can reach and operate the levers comfortably. If you have any difficulty or pain, contact us before using the bike.
-Read the brake manufacturer's owner's manuals and maintain them properly.

Battery

- Following these instructions and safety tips is essential to prolong battery life and ensure battery performance.
- Fully charge the battery before each ride to ensure sufficient battery life. This reduces the risk of over-discharge.
- If the battery is damaged, no longer works, has been dropped, has been involved in an accident or exhibits abnormal performance, stop using it and contact the seller immediately.
- Battery charging
- Before each charge, check that the charger, cables and battery are not damaged.
- Only use the charger supplied with the bike. Using another charger may damage the battery or increase the risk of fire or explosion.
- Even though the charger is designed to automatically shut off once the battery is full, do not leave it plugged in for more than 12 hours.
-Keep the charger away from any liquid, dust or debris.